General Terms and Conditions of the Online Shop of Zündorfer Aquaristik.

§1 Applicability to entrepreneurs and definitions of terms

The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their self-employed professional activity (§ 13 BGB).

§2 Formation of a contract, storage of the contract text

The following regulations on the conclusion of a contract apply to orders via our Internet shop

In the event of the conclusion of a contract, the contract comes into effect with Zündorfer Aquaristik (Samir Mammoun) Hauptstr. 111, D-51143 Köln.

The presentation of the goods in our online shop does not represent a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

The offer is accepted in writing or in text form or by sending the ordered goods within one week. After the deadline has expired without result, the offer is deemed to have been rejected.

The following regulations apply to the receipt of an order in our online shop: The consumer submits a binding contract offer by successfully going through the ordering procedure provided in our online shop.
The order is made in the following steps:

    1. Selection of desired goods

    2. Confirm by clicking the "Order" button

    3. Checking the information in the shopping cart

    4. Press the "Checkout" button

    5. Register in the online shop after registering and entering the applicant details (e-mail address and password).

    6. Repeat check or correction of the respective entered data.

    7. Binding dispatch of the order by clicking on the button "order with costs" or "buy"

    8. Confirmation email that order has been received

In addition to the shop system, orders can also be placed via means of long-distance communication (telephone/e-mail), whereby the ordering process for concluding the contract includes the following steps:

    1. Call the order hotline / send the order email

    2. Confirmation email that order has been received

    3. The contract is concluded when an order confirmation is sent. The automatically created and sent order confirmation does not represent a corresponding legally binding declaration. The contract is also concluded through the delivery of the goods or the provision of the service.

Before the binding submission of the order, the consumer can return to the website on which the customer's details are recorded and input errors can be corrected by pressing the "Back" button in the Internet browser he is using after checking his details or cancel the ordering process by closing the internet browser. We confirm receipt of the order immediately by an automatically generated email (confirmation of receipt). This does not constitute acceptance of the offer. The offer is accepted in writing, in text form or by sending the ordered goods within one week.

Storage of the contract text for orders via our online shop: We save the contract text and send you the order data and our general terms and conditions by e-mail. You can view the terms and conditions at any time at You can view your past orders in our customer area under Your account --> View orders.

§3 Prices, shipping costs, payment, due date

The contract has a term of 1 delivery, subject to termination.

The minimum order value is 29€.

All prices are final prices and include statutory sales tax. Unless otherwise noted, the services offered are used goods purchased privately. According to § 25a UStG, these are subject to differential taxation, so that the sales tax is not shown on the invoice. Different flat-rate shipping costs apply to each order: The shipping costs depend on the respective shipping service and the delivery address. If there is a right of withdrawal and this is used, the customer bears the costs of the return.

The provider reserves the right not to provide the promised service if it is not available.

The prices quoted include statutory sales tax and other price components. There are also any shipping costs.

The consumer has the option of paying in advance, bank transfer in advance, (direct debit, surname) or PayPal. Other payment methods are not offered and will be rejected.

The invoice amount is to be transferred in advance to the account specified there after receipt of the invoice, which contains all information for the transfer and is sent by e-mail. The invoice amount will be collected by the provider using direct debit on the basis of the direct debit authorization by the customer from the account specified. In the case of delivery against cash on delivery, the cash on delivery amount is paid to the deliverer in cash upon delivery, whereby the deliverer charges a cash on delivery fee. When using an escrow service/payment service provider, this enables the provider and customer to process the payment among themselves. The escrow service/payment service provider forwards the customer's payment to the provider. Further information is available on the website of the respective escrow service/payment service provider. The invoice amount can also be paid in cash during normal office hours at the supplier's business premises, after deduction of the shipping costs. The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 0 days of receipt of the invoice. Payment is due from the invoice date without deduction. The customer is only in default after a reminder.

If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract

§4 Delivery

Unless we have clearly stated otherwise in the product description, all of the items we offer are ready for immediate dispatch. Delivery usually takes place within 2-3 days, at the latest within 7 working days. In the case of payment in advance, the period for delivery begins on the day after the payment order to the bank commissioned with the transfer and for all other payment methods on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

The provider ships the order from their own warehouse as soon as the entire order is in stock there. The customer will be informed immediately of delays. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by his own suppliers, although a corresponding hedging transaction was made in good time, the provider has the right to withdraw from a contract with the customer in this respect. The customer will be informed immediately and received services, especially payments, will be refunded.

The risk of accidental loss and accidental deterioration of the item sold is only transferred to the buyer when the item is handed over to the buyer.

4.1 Live arrival guarantee

When shipping via our partner GO! animal courier, we assume the shipping risk. If animals die during shipping, we will send you a voucher for the value of the deceased animals, which you can redeem for your next order. Any shipping costs incurred cannot be refunded.

If the animals have not survived the shipment, please contact our customer service with appropriate pictures of the shipment. Please photograph crabs and shrimps lying on their backs. Complaints can only be processed on the day of receipt. Please check the consignment immediately after receipt and contact us directly. After an internal check, you will receive a voucher code by mail.

§5 Retention of title

We reserve title to the goods until the purchase price has been paid in full.

§6 Right of withdrawal of the customer as a consumer:

Right of withdrawal for consumers

  • Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

Cancellation Policy

You have the right to cancel this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who does not is the carrier who took possession of the goods.

In order to exercise your right of withdrawal, you must inform us, Zündorfer Aquaristik, Hauptstr. 111, D-51143 Cologne (e-mail, fax 02203-84209) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract , to inform. You can use the attached sample revocation form for this, but it is not mandatory.

Revocation consequences

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, depending on whichever is the earlier point in time.

You must return the goods or hand them over to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods back before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of cancellation policy

§7 Cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

  • To :
    Zündorfer Aquaristik
    Samir Maamoun
    Hauptstr 111
    D-51143 Köln

    I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)


    Ordered on (*)/received on (*)


    Name of consumer(s)


    Address of the consumer(s)


    Signature of the consumer(s) (only if notified on paper)




(*) Strike out what is not applicable.

§8 Warranty

The statutory warranty regulations apply.